Insights

This article explains what technical debt is and the problems it can cause for an organization's technology and operations. It provides examples of technical debt and suggests approaches for identifying, classifying, and resolving it. The article also discusses tools and metrics that can be used to manage technical debt effectively. Finally, it discusses the roles and responsibilities involved in addressing technical debt and suggests ways to secure funding for resolving it.

This document is intended for business leaders and IT managers considering or currently managing outsourced Application helpdesk services. It provides insights into optimizing these services to achieve the best possible alignment with in-house development teams and business objectives.