what we do

Problem Definition
We identify the right problems to solve.
Solution Design
We co-create the future and design good solutions.
Budgeting & Roadmaps
We manage your tech investments wisely.
Implementation Oversight
We oversee projects to ensure they are built to the architecture spec.
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problem definition

Though many factors contribute to a project’s failure, nothing is more certain to cause a project to fail than solving the wrong problem or realizing too late that the problem was misunderstood.

Projects succeed when teams solve the right problem and solve the whole problem. We help teams to resist the urge to speed toward a solution, and spend more time upfront, identifying and defining the problem.
We help teams to:
Be selective on which problems they choose to take on
Identify the users that will be impacted or have an influence over the success of the projects
Assess if there are enough people that will benefit from this project to make it worthwhile
Do a root cause analysis to break down fuzzy large problems into multiple well-defined smaller ones
Identify and visualize the multiple causes of a problem
Before embarking on solution design, we assist teams to:
Understand why the problem hasn’t yet been solved, and
What are the hardest parts of the problem to solve
Validate the project’s economics by understanding the cost, the benefits and the return on investment
Uncover at an early stage, who declares success and what criteria will be used to determine success
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solution design

A Good Solution is a direct antidote to a problem — it completely solves the problem.

We help teams to design solutions that are effective control systems - solutions that do not rely on, or wait for people to change, but instead work by changing the environment around them to make good habits easy to engage in, and bad habits difficult to engage in.
We help design solutions that:
Reduce the choices that people must make
Routinize tasks that are repetitive
Promote desired behavior by rewarding good habits and making it harder to engage in poor habits
Compound the benefits — few things happen overnight; success is often the result of the compounding effect of consistently executing tasks
Grow and get better over time
We help teams to get better at using techniques such as Design thinking to systematically approach all stages of the journey especially the tipping point stage.​ We help teams to breakthrough the struggles of knowing when a solution is Good Enough to be considered an MVP to start collect the maximum amount of feedback in the quickest time possible.
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Developing a good plan is critical to successfully implementing a solution.

We help organizations develop technology roadmaps - these are a visual diagrams that communicate how the solution will be implemented. They provide a detailed view when capabilities will be implemented whilst avoiding costly mistakes.​

We help develop roadmaps that adopt a primary emphasis on either cost control or on schedule control. ​

We oversee projects to ensure work being performed is consistent with the architecture, scope, budget and schedule as planned. We help make course corrections to keep projects on track.​
We do this by:
Defining the work tasks
Estimating the the required resources and durations for individual tasks
Identifying any interactions among the different work tasks
Developing the critical path
Efficiently using internal resources, specialists, contractors and vendors over time
Creating statements of work for the implementation contracts
Selecting the right specialists for each project
Evaluating the overall project status, performance, costs and schedule
Ensuring that adequate testing is performed. Evaluation of defects, bugs and the root causes
Analyzing cashflow, cost to complete, change orders and delays and implementing course corrections

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